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When you register a (new) credit card in our system, we reserve a deposit of DKK 200 on the card. This amount is reserved for BikeShare (the Bycyklen operations company) until you finish your first trip.

When your first trip is completed, the system sends the bill to your bank and the deposit is cancelled. In some cases, this can take up to 28 days, depending on your payment card institution.

If the deposit is not cancelled within a reasonable time, please contact your bank/card issuer.