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Whom to contact?

If you have questions related to your account, the deposit or similar, please write us an email We will get back to you within a few days!

If you have an urgent problem with a bike, please call our customer support on (+45) 89 88 39 10 (open all days 6-24).

If you have suggestions or ideas for improvement, please email us at We appreciate feedback!

If you have requests for Gobike, the company behind Bycyklen, for example media or academia, send an email to, or visit