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Account

How do I create an account?
Go to the create account page and fill in your personal information and credit card information. If you are a visitor, you can use your temporary address in Copenhagen. Remember your username and your password, you will need them when you go for a bike ride.

How do I change subscription?
Log in to your account using you username/email and your password. To change subscription, select ’Subscription’ under ’My account’ and choose your preferred subscription. If you change from pay as you go to monthly subscription, you will start paying the monthly fee the day you change to monthly subscription.

How do I delete my account?
Log in to your account using you username/email and your password. Under ’My account’, you can choose ’Deativate account’. This deletes any subscriptions you have with us, and you will no longer be able to log into your account. Bycyklen keeps your trip data for up to 5 years for statistics purposes.

How do I reactivate my account?
Contact support at info@bycyklen.dk