\r\n
\r\n"}},{"type":"products","data":{"items":[{"duration_price":"DKK 1","description":"/MIN","title":"Basic","is_basis":true,"blocks":[{"type":"formatted_text","data":{"text":"The first time you ride, you buy 30 minutes. If a trip takes 14 minutes, you have 16 minutes ‘in the bank’ for the next trip. When your 30 minutes are used up, you automatically top-up with 30 new minutes. Read more about how to, account, the bikes, Bycyklen stations and much more in our FAQ.
\r\n"}},{"type":"list_box","data":{"items":[{"left":"Oprettelse ","right":"0 KR"},{"left":"Turstart","right":"0 KR"},{"left":"Pris/minut","right":"1,00 KR"},{"left":"Parkering/ pr. minut","right":"1,00 KR"}]}}]}]}},{"type":"breaker","data":[]},{"type":"products","data":{"items":[{"price":"0.67 DKK/min","duration_price":"120 prepaid minutes","description":"Discount DKK 40","title":"DKK 80","is_basis":false,"blocks":[{"type":"header","data":{"header":"Valid: 1 year"}},{"type":"formatted_text","data":{"text":"Read more about how to, account, the bikes, Bycyklen stations and much more on our FAQ.
\r\n"}},{"type":"list_box","data":{"items":[{"left":"Oprettelse","right":"0 KR"},{"left":"Turstart","right":"0 KR"},{"left":"Pris/minut","right":"0,67 kr"},{"left":"Parkering/minut","right":"0,67 kr"}]}}]},{"price":"0.50 DKK/min","duration_price":"600 prepaid minutes","description":"Discount DKK 300","title":"DKK 300","is_basis":false,"blocks":[{"type":"header","data":{"header":"Valid: 1 year"}},{"type":"list_box","data":{"items":[{"left":"Oprettelse","right":"0 KR"},{"left":"Turstart","right":"0 KR"},{"left":"Pris/minut","right":"0,50 kr"},{"left":"Parkering/minut","right":"0,50 kr"}]}},{"type":"formatted_text","data":{"text":"Read more about how to, account, the bikes, Bycyklen stations and much more in our FAQ.
\r\n"}}]},{"price":"0.42 DKK/MIN","duration_price":"1.200 prepaid minutes","description":"DISCOUNT DKK 700","title":"DKK 500","is_basis":false,"blocks":[{"type":"header","data":{"header":"VALID: 1 year"}},{"type":"formatted_text","data":{"text":"Read more about how to, account, the bikes, Bycyklen stations and much more in our FAQ.
\r\n"}},{"type":"list_box","data":{"items":[{"left":"Oprettelse ","right":"0 KR"},{"left":"Turstart","right":"0 KR"},{"left":"Pris/minut","right":"0,42 KR"},{"left":"Parkering/minut","right":"0,42 KR"}]}}]},{"price":"0.38 DKK/MIN","duration_price":"2.400 prepaid minutes","description":"DISCOUNT DKK 1,500","title":"DKK 900","is_basis":false,"blocks":[{"type":"header","data":{"header":"VALID: 1 year"}},{"type":"formatted_text","data":{"text":"Read more about how to, account, the bikes, Bycyklen stations and much more in our FAQ.
\r\n"}},{"type":"list_box","data":{"items":[{"left":"Oprettelse ","right":"0 KR"},{"left":"Turstart","right":"0 KR"},{"left":"Pris/minut","right":"0,38 KR"},{"left":"Parkering/minut","right":"0,38 KR"}]}}]}]}}]},{"title":"FAQ ---- This is merely a test page! ","last_mod":"2022-12-09","navigation":{"navigation_display_type":"primary","navigation_weight":200,"navigation_slug":"faq","navigation_name":"FAQ"},"meta":{"meta_title":"Bycyklen FAQ","meta_description":"Here you can find answers to frequently asked questions","meta_image":null},"blocks":[{"type":"faq","data":{"items":[{"header":"Create account","label":"How to","body":"Download the Bycyklen app, add the necessary information, scan your payment card, and you are ready to go.
\r\n\r\nOnce opening the Bycyklen app, you will see all the stations.
\r\n\r\nThe number at each station represents the number of available bikes for rent.
\r\n\r\nYou can find our price packages on this page.
\r\n"},{"header":"Start trip","label":"How to","body":"Once at a Bycyklen station, a button GRAB A BIKE will appear.
\r\n\r\nPressing GRAB A BIKE button will take you to next page and automatically suggest a bike.
\r\n\r\nPlease make sure you are next to the bike before pressing UNLOCK VEHICLE- wait for the click(s), pull the bike out and start riding.
\r\n\r\n\r\n\r\n
PLEASE NOTE:
\r\n\r\nShould you discover any defects, please use the button ! REPORT -report the defect(s) and then return the bike/ end your trip.
\r\n\r\nAny trips lasting under 3 minutes and returned at the same station will not be deducting any minutes from your account.
\r\n\r\n\r\n"},{"header":"Ride wherever you want","label":"How to","body":"
You can ride wherever you want, as long as you drop off the bike at a Bycyklen station or in a drop zone (DZ) after use.
\r\n\r\nYou can also find an overview of the Bycyklen Stations here or see it in the app.
\r\n"},{"header":"Lock the bike","label":"How to","body":"The WHITE Bycyklen bikes have a lock on the rear wheel so you can park the bike during your trip. Lock the bike by selecting 'PAUSE TRIP' in the app and follow the instructions. Unlock the bike with the app using the button 'RESUME TRIP'.
\r\n\r\n\r\n\r\n
The BLACK Bycyklen bikes have a lock on the front wheel so you can park the bike during your trip. Lock the bike by selecting 'PAUSE TRIP' in the app and follow the instructions. Unlock the bike with the app using the button 'RESUME TRIP'.
\r\n\r\n\r\n"},{"header":"Return the bike","label":"How to","body":"
To finish your trip on the BLACK bikes, click the Bycyklen in a Bycyklen Station, wait for the click and the beep sound- hereafter lock the manual lock at the front wheel. Wait for \"Trip ended\" green check mark message in the app.
\r\n\r\n\r\n\r\n
To finish your trip on the WHITE bikes, click the Bycyklen in a Bycyklen Station. Wait for the click and the \"Trip ended\" message in the app.
\r\n\r\n\r\n\r\n
If the station is full, or you are not able to click the bike in a stand or you are finishing your trip a drop-zone (DZ), select \"End trip\" in the app and follow the instructions.
\r\n"},{"header":"Where can I return the bike?","label":"How to","body":"You can end your trip wherever you want, but if you end it outside a Bycyklen station area in Copenhagen, Frederiksberg, or in Rødovre, there is a collection fee of DKK 200.
\r\n\r\nIf you end your trip outside Copenhagen, Frederiksberg, or Rødovre, there is a collection fee of DKK 1,000.
\r\n\r\nWe, therefore, recommend that you always end your Bycykel trip at a Bycyklen station. See all prices here.
\r\n\r\nYou can also find an overview of the Bycyklen Stations here.
\r\n"},{"header":"Create account","label":"Account","body":"Download the Bycyklen app, add the relevant information, and scan your credit card and you're ready to go. Find prices for the different packages here.
\r\n"},{"header":"Payment options","label":"Account","body":"Bycyklen bikes can only be used with payment cards.
\r\n"},{"header":"Automatic top-up","label":"Account","body":"You can sign up for automatic top-up on all our price packages, so you never have to worry about running out of cheap minutes during your trip. You will find our price packages in the app, but can also see them here.
\r\n"},{"header":"Change price package","label":"Account","body":"When your price package is used up, you can choose a different package if you wish.
\r\n\r\nYou can also choose another price package while still having prepaid minutes left.
\r\n\r\nGet an insight into our different pricing packages here.
\r\n"},{"header":"Delete account","label":"Account","body":"You can delete your account in the app by choosing DELETE MY ACCOUNT in the bottom of the MY PROFILE menu page.
\r\n\r\nOnce your account is deleted, it cannot be recovered as all data will be removed.
\r\n"},{"header":"Bike sizes","label":"About the bikes","body":"The e-bikes are suitable for people measuring about 158 cm or more.
\r\n\r\nCustomize the saddle by using the handle under the saddle.
\r\n\r\nThe bike is not suitable for children and there is no possibility of child seats.
\r\n"},{"header":"Gear","label":"About the bikes","body":"The Bycyklen bikes have three gears that work like the gears on regular bikes.
\r\n"},{"header":"Cycle speeds","label":"About the bikes","body":"The Bycyklen bikes are equipped with an electric motor that can assist you up to 23 km/h. The motor only provides assistance when you are pedaling.
\r\n\r\nWhen you use the brakes, the motor turns off automatically.
\r\n"},{"header":"Find a Bycyklen station","label":"Bycyklen stations","body":"In the app, you'll see a map of the Bycyklen Stations. You can also find a complete overview on the station page.
\r\n"},{"header":"Drop-zones","label":"Bycyklen stations","body":"Digital Bycyklen-Hubs without (active) charging points. Select \"End trip\" in the app and follow the instructions to end a trip in a drop zone.
\r\n\r\nThe drop zones are characterized by DZ at the end of the name.
\r\n\r\nREMEMBER to lock the bike with the lock on the front wheel (BLACK bikes) or rear wheel (WHITE bikes) before leaving it.
\r\n\r\nYou can \"grab\" a Bycyklen in the drop zones with the app, as in regular Bycyklen Stations.
\r\n\r\nSee an overview of the Bycyklen Stations here.
\r\n"},{"header":"Payment options","label":"Payment options","body":"Bycyklen bikes can only be used with payment cards.
\r\n"},{"header":"Top-up automatically","label":"Payment options","body":"You can sign up for automatic top-up on all our price packages so you never have to worry about running out of cheap minutes during your trip. You will find our price packages in the app, but can also see them here.
\r\n"},{"header":"General cycling rules","label":"Safety","body":"Tips for e-cycling:
\r\n\r\nRead more at the Danish Cyclists' Federation.
\r\n"},{"header":"Highway code for cyclists","label":"Safety","body":"The Highway Code’s special section on cyclists (Chapter 7).
\r\n\r\nSpecial rules for bicycles
\r\n
\r\nSection 49 It is not permitted to ride a bicycle next to another vehicle. Where there is sufficient space to do so, two cyclists may ride side by side if this can be done without danger or undue inconvenience. If the signal for overtaking has been given, cyclists are not permitted to ride side by side unless traffic conditions permit or necessitate this. Never ride a bicycle with three or more wheels next to another bicycle.
Subsection 2 Cyclists should always keep to the right in the lane located to the far right in the direction of traffic. However, the lane next to it can be used when overtaking if it cannot be done to the right.
\r\n\r\nSubsection 3 Before crossroads, the cyclist going straight ahead or turning left, regardless of Section 16 (1)(3) must continue to keep to the right on the road. However, if one or more lanes are reserved for road users turning right at the marking, the cyclists may position themself at the line between the nearest lane not reserved for right-turning road users and the right-turn lane. Cyclists wishing to turn left must continue through the crossroad to its opposite side, first making the turn when it can be done without inconvenience to traffic. This applies regardless of markings unless it appears that these apply to cyclists. Points 1-4 also apply when riding across or away from the roadway outside of the crossroad.
\r\n\r\nSubsection 4 Cyclists must always have both feet on the pedals and at least one hand on the handlebars.
\r\n\r\nSubsection 5 It is forbidden to cycle on the pavement or footpath unless otherwise provided by the rules set by the Minister of Justice cf. Section 14(4). Cyclists may ride across pavements and footpaths.
\r\n\r\nSubsection 6 While riding, cyclists are not allowed to hold onto another vehicle or to the driver or passenger of another vehicle.
\r\n\r\nSubsection 7 When parking bicycles, it is recommended that the bike be locked unless the parking period is relatively brief.
\r\n\r\nSection 50 Children under the age of 6 are not allowed to cycle unless they are escorted by a person who is 15 years old or older.
\r\n\r\nSubsection 2 A bicycle may not carry more people than it is designed to carry. The Ministry for Transport may set rules on the transport of children by bicycle and persons in a trailer (bicycle trailer) or sidecar, including rules on the setup of the passenger’s seat and on the age of the cyclist.
\r\n\r\nSubsection 3 Bicycles must not carry objects more than 3m long or 1m wide. Objects that are carried must not prevent the cyclist from having full control of the bike or using the proper hand signals. The Ministry for Transport may set provisions on the maximum length, width, height and weight of objects carried on bicycles specially designed for the carriage of goods, as well as on trailers and sidecars for bicycles.
\r\n"},{"header":"Healthier than its reputation","label":"Facts about e-bikes","body":"Yes, it is healthy to e-bikes, according to a Norwegian study that has compared the health effects of cycling and e-bike.
\r\n\r\nIn the experiment, eight people had to travel the same route on both regular and e-bike.
\r\n\r\nThe measurements showed that all participants were moderately or intensively physically active 95 percent of the time – regardless of the bike they used. On the e-bike, participants used 51 per cent of their lung capacity and the regular bike used 58 per cent. This is equivalent to the fact that the e-cyclists were on average 8.5 times more active than at rest, and that ordinary cyclists were 10.9 times more active than at rest.
\r\n\r\nProfessor of Public Health at the University of Agder, Elling Bere, is behind the study. He is surprised by the result: \"E-cycling provides good exercise, and I think that surprises many. At least that surprised me. I expected to find a much bigger difference between regular cycling and e-cycling,\" he says.
\r\n\r\nRead more about the survey here.
\r\n"},{"header":"Rides twice as much","label":"Facts about e-bikes","body":"Research shows that the e-bike leads to significant changes in transport habits.
\r\n\r\nIn a Norwegian study, the researchers first randomly divided selected individuals into two random groups. The 66 people in one group (the subjects) were allowed to borrow and use an e-bike freely for 2-4 weeks. The 160 remaining people (the control group) had to settle for their own bicycle with rye bread engine.
\r\n\r\nBoth groups kept a diary of their trips. In addition, the electric cyclists' kilometers were digitally recorded on the e-bikes.
\r\n\r\nThe results of the study show that the electric cyclists used the bikes much more than those in the control group. The daily tour number increased from 0.9 to 1.4 on average and the average trip length increased from 4.8 to 10.3 km.
\r\n\r\nIn general, the e-bikes made a marked difference in the transport habits of the study group. Before getting an electric bike, the subjects traveled 28% of their journeys by bicycle. After they got an e-bike, the figure had risen to almost 50%.
\r\n\r\nRead more about the trial here and read more about the City Bike here.
\r\n"},{"header":"Test an e-bike","label":"Facts about e-bikes","body":"For three years, the \"Test an E-bike\" project has lent e-bikes to nearly 1,700 people who previously drove a car to work. The aim was to get more citizens and employees to choose an e-bike over the car in their daily transport. The participants in Test an E-Bike have helped to show that it is possible to commute by bike at slightly longer distances if you are helped by an electric motor.
\r\n\r\nTest an e-bike has:
\r\n\r\nRead more about the project here.
\r\n"},{"header":"Benefits of e-bikes","label":"Facts about e-bikes","body":"E-bikes are silent, have minimal or no emission, and have a good range. They can drive for free on roads and cycle paths, they don't require a driver's license, and they drastically reduce the carbon footprint compared to cars.
\r\n\r\nIn short, the benefits can be summarized like this:
\r\n\r\nCycling as an active transport meets the recommendations on moderate intensity and health promotion, whether you use rye bread or electric motor.
\r\n\r\nIn addition, several research shows that those who use the bicycle as a means of transport have significantly lower BMI, lower blood pressure and fat percentage, and those who cycle regularly are at lower risk of developing cardiovascular disease and diabetes.
\r\n\r\nRead more here.
\r\n"},{"header":"30 minutes a day","label":"Facts about e-bikes","body":"The Danish Health and Medicines Authority recommends being physically active 30 minutes a day of moderate to high intensity to achieve a health effect. The World Health Organization (WHO) recommends at least 150 minutes a week at moderate intensity.
\r\n\r\nThe moderate-intensity physical activity covers all types of activity where heart rate and breathing are higher than normal and where to interview in the meantime. This could include walking stairs, gardening, jogging, sports, or cycling to and from work.
\r\n\r\nIn relation to health promotion, it should primarily be remembered that the greatest health benefits are achieved by going from inactive to just being a bit physically active. A switch from car to e-bike will therefore have great health benefits.
\r\n\r\nRead more here.
\r\n"},{"header":"Number of bikes simultaneously","label":"Account","body":"You can only rent 1 bike at a time.
\r\n"}]}}]},{"title":"Support","last_mod":"2022-07-25","navigation":{"navigation_display_type":"primary","navigation_weight":0,"navigation_slug":"support","navigation_name":"Support"},"meta":{"meta_title":"Support","meta_description":"Har du brug for hjælp til din bycykel?","meta_image":null},"blocks":[{"type":"formatted_text","data":{"text":"Please feel free to contact support if you have problems with the Bycyklen bikes.
\r\n\r\nPhone: +4589883910
\r\n\r\nEmail: info@bycyklen.dk
\r\n\r\n
\r\n
\r\nYou can still get answers to many questions in our FAQ, and you are more than welcome to contact us via e-mail or leave a voicemail if you are unable to reach us.
We strive to respond to all inquiries within 24 hours.
\r\n\r\nAlso, keep in mind that you can always report bugs via the \"REPORT ISSUE\" feature via the app, if you experience problems along the way.
\r\n\r\nIf you need technical support, but call outside business hours, we always advise people to do their best to ensure that the bike is delivered to a Bycykel station or locked on the rear wheel.
\r\n\r\nWe can always refund any extra bill, but it is not always possible to find an unlocked bike.
\r\n"}},{"type":"header","data":{"header":"Opening hours"}},{"type":"list_box","data":{"items":[{"left":"Monday ","right":"07.30 - 15.30"},{"left":"Tuesday ","right":"07.30 - 15.30"},{"left":"Wednesday","right":"07.30 - 15.30"},{"left":"Thursday ","right":"07.30 - 15.30"},{"left":"Friday ","right":"07.30 - 15.30"},{"left":"Saturday ","right":"09.00 - 17.00"},{"left":"Sunday ","right":"09.00 - 17.00"}]}},{"type":"breaker","data":[]},{"type":"header","data":{"header":"Operational status"}},{"type":"status","data":{"items":[{"type":"tempDropzone","text":"Temp. Drop Zone due to roadwork (moved 75 meters to the left)","title":"Rødovre Station"}]}}]},{"title":"Cookie policy","last_mod":"2020-04-21","navigation":{"navigation_display_type":"noDisplay","navigation_weight":0,"navigation_slug":"cookie-policy","navigation_name":null},"meta":{"meta_title":null,"meta_description":null,"meta_image":null},"blocks":[{"type":"formatted_text","data":{"text":"What are cookies?
\r\nCookies are small units of information that a website can place on your computer, smartphone or other electronic devices with memory. Cookies contain information that the website can use to streamline communication between you and your web browser. Cookies are standard technology on the Internet and can also occur on our website.
We can only read the cookies we have placed on your equipment, we cannot receive or read cookies from other websites.
\r\n\r\nWe use different cookies to offer you a better and more customized service. We may also use cookies to establish a basis for optimizing traffic between websites.
\r\n\r\nThe complete information will help us to improve the content of the site, and the information can be aggregated or shared with business partners or third parties.
\r\n\r\nThere are basically two types of cookies: \"temporary\" and \"permanent\". Temporary cookies are linked to the current visit to the site and are automatically deleted when you close your browser. Permanent cookies, on the other hand, are stored on your equipment.
\r\n\r\nPersistent cookies delete themselves after a certain period of time, for example 180 days, but are renewed each time you visit the site.
\r\n\r\nWe are not the only ones who can put cookies on your device when you visit our website. On the website we allow Google Inc. to put Google Analytics on your equipment.
\r\n\r\nWhat cookies do we use and for what purposes?
\r\nWe use Google Analytics to investigate who visits the website and send this information anonymously to the server. This information is used for statistics on how users move (navigate) around the website. This cookie is deleted after 365 days unless you visit our website before it expires, which means that the cookie duration is renewed.
How to avoid and delete cookies?
\r\nYou always have the option to disable cookies in your browser, where you can choose which cookies to be allowed, blocked or deleted. If you want to remove the cookies that are on your equipment and you are using a PC and a newer browser, press CTRL + SHIFT + Delete simultaneously.
If the shortcut keys do not work, visit the support page for the browser. You can also delete cookies in your browser history.
\r\n\r\nCookie popup
\r\nAccept cookies
\r\nBikeshare uses cookies for compiling statistics on the use of the site and for improving user experience, including
You can delete cookies from Bikeshare again.
\r\n"}}]},{"title":"Privacy Policy","last_mod":"2020-04-21","navigation":{"navigation_display_type":"noDisplay","navigation_weight":0,"navigation_slug":"privacy-policy","navigation_name":null},"meta":{"meta_title":null,"meta_description":null,"meta_image":null},"blocks":[{"type":"formatted_text","data":{"text":"When you register as a user and/or use the website bycyklen.dk, Bikeshare collects and processes
\r\n\r\nHere you can read about what type of personal information Bikeshare collects, for what purpose it uses the information, how long it retains the information and how it shares the information with others:
\r\n\r\nWhat personal information does Bikeshare collect?
\r\nBikeshare records your name, your email address, your personal address, and other information related to the creation of your account or use of city bikes.
For what purpose does Bikeshare use your personal information?
\r\nBikeshare uses your personal information to process your order, process claims, send newsletters and contact you if you so request. In addition, they use the information to improve their service, and also for statistical purposes.
When you register as a user, you agree to receive targeted information from Bikeshare on service and traffic information. You also consent to bycyklen.dk/Bycyklen/Bikeshare using data from bike rental to give you personal advice on the rental of city bikes and the benefits of using the scheme.
\r\n\r\nData about your purchases are not used for any other purposes or sent to partners or other parties.
\r\n\r\nDoes BikeShare pass on your personal information to others?
\r\nBikeshare will in some cases share your personal information Personal information is shared with the purpose of providing the service requested by the user. It may be shared to aid cooperation and coordination with Bikeshare’s partners, who may require Bycyklen user information.
Your personal data may, for example, be disclosed:
\r\n\r\nIn case of business expansion, Bikeshare may sell or buy companies or assets. Personal data collected with reference to this Privacy Policy will then be handed over to these companies.
\r\n\r\nFor how long is the user information stored?
\r\nBikeshare stores your personal data for as long as necessary to provide the service you have requested or for as long as required by applicable law. After this time, your information is deleted.
What safety precautions does Bikeshare take?
\r\nBikeshare uses technical and organizational safety measures to protect your personal data against manipulation, loss, destruction or access by unauthorized persons. Bikeshare’s safety procedures are regularly revised in line with technological development.
What rights does the user have according to personal law?
\r\nYou have the right to obtain information about the processing of your personal data and you may request Bikeshare to correct, block or delete personal data that is incorrect. You can edit your personal profile on bycyklen.dk. You also have the right to request that your personal information not be used or transferred to third parties for commercial or statistical purposes.
If you are concerned about Bikeshare processing your personal data, you can make a complaint to the Data Protection Agency.
\r\n\r\nCan Bikeshare change the privacy policy?
\r\nBikeshare has the right at any time to make changes to this policy. You should, therefore, visit this page periodically to check if there are any changes. You can see that changes have occurred if the date on the bottom of the page has changed since the last time you visited it. By continuing to use/visit the website you agree to these changes.
Terms and Conditions
\r\n\r\nAbout Bycyklen
\r\nBycyklen is a bike share system that aims to promote green transport and reduce congestion in the metropolitan area of Greater Copenhagen. We ask that you take good care of the Bycyklen bikes and comply with these terms and conditions for the benefit of other users.
City and Commuter Bike Foundation
\r\nReg. 36479280
manages Bycyklen on behalf of Danish State Railways (DSB), the City of Copenhagen, the City of Frederiksberg and Rødovre Municipality
\r\n\r\nThe foundation has an operation contract with
\r\nBikeshare Denmark A / S (Bikeshare)
\r\nRygårds Allé 110
\r\n2900 Hellerup
Reg. 34727643
\r\nContact Information: +45 89 88 39 10
These terms and conditions apply to the rental of all Bycyklen bikes by Bikeshare. The terms and conditions apply from April 6th. 2020.
\r\n\r\n1. General
\r\n\r\nBikeshare rents out the bikes under the terms and conditions listed below. As a user, you are responsible for ensuring compliance with the terms and conditions during the entire rental, usage or subscription period.
\r\n\r\n2. Registration and identification
\r\n\r\nIn order to use Bycyklen, you need to download Bycyklen app I App Store or Google Play. When you register as a user, you must provide the requested information and assign a valid payment card.
\r\n\r\nYou must select a username and PIN. You must not disclose your username or PIN to others. You are responsible for ensuring that the information provided is correct.
\r\n\r\nYou must be at least 18 years old to register.
\r\n\r\n3. Different Price Options for renting a Bycyklen bike
\r\n\r\nYou can choose from a number of price options when you rent a Bycyklen bike.
\r\n\r\nThe current prices are listed on bycyklen.dk.
\r\n\r\n3.1 Special terms for subscriptions
\r\nCannot be subscribed - the following applies to existing subscribers.
Bikeshare reserves the right to change the prices and terms of subscriptions at one month's notice. In case of major changes, subscriptions may be terminated without notice.
\r\n\r\nThe down payment for your subscription will be deducted automatically from your payment card every month.
\r\n\r\n3.2 Special terms for purchasing of packages
\r\nWhen you purchase a pre-paid package, you can sign up for the automatic top-up facility. This means that you automatically purchase a similar package once you have used all the minutes available in your package. The amount is deducted from your payment card.
If you are not signed up for automatic top-up and you run out of minutes whilst cycling, you pay the Basic price as informed in the app or at Bycyklen.dk
\r\n\r\n4. Payment and deposit
\r\nThe following methods of payment are accepted: Dankort, VISA, Mastercard, VISA Debit. All Bycyklen prices are listed at bycyklen.dk in Danish kroner and inclusive of VAT.
When you have completed a trip, the price of the trip and any extra fees are automatically added to your invoice. All payments are transacted at the same time in order not to incur multiple fees for multiple payments.
\r\n\r\nYou are responsible for ensuring that a trip is ended in the correct so that payment stops. It is your own responsibility if the trip is not completed correctly.
\r\n\r\nAs a consumer, you have the right of withdrawal under mandatory legislation. You may not exercise this right after you have commenced a trip.
\r\n\r\nYou accept that any purchase of additional services during your trip via the app is binding and cannot be revoked. Bikeshare is entitled to automatically and directly deduct from your payment card any payment that you have accepted at bycyklen.dk or via the Bycyklen screen.
\r\n\r\n5. Availability
\r\nThe bikes are available at Bycyklen stations, at main traffic junctions and central locations selected by DSB, the City of Copenhagen, the City of Frederiksberg and Rødovre Municipality. You can find the Bycyklen stations in the app and on bycyklen.dk.
6. Usage
\r\nYou can rent a bike from a Bycyklen station via the app. You can find the Bycyklen stations in the app.
For your own and others' safety, you must comply with applicable legislation, including criminal law and traffic regulations, when using the bike. You must pay particular attention to the fact that the Bycyklen is electric. You can find good advice on using electric bikes in the app and at Bycyklen.dk
\r\n\r\nYou must use the bike in an appropriate and responsible manner at all times. You will be held liable for any negligent or willful damage to a Bycyklen bike incurred during rental. See section 10 for more information.
\r\n\r\nWhen parking the bike, remember to lock it.
\r\n\r\nUse of bikes is at your own risk and Bikeshare holds no responsibility, except as specifically stated in these terms.
\r\n\r\nBikes may only be used within Denmark. Use of the bikes outside Denmark constitutes a material breach of these terms.
\r\n\r\n7. Return
\r\nIt is important that you return the bike in the same condition as it was when you started the trip.
You can find the nearest Bycyklen station in the app and at bycyklen.dk. If no docking points are available, you can use the function \"Please return here\" in the app and leave the bike in the designated area.
\r\n\r\nNote that if you choose to return the bike outside the designated area, you are deemed to have accepted the fee.
\r\n\r\nIf docking points are available and you return the bike next to the docking stand, Bikeshare will charge a fee. You can find information on the available docking points via the app.
\r\n\r\nIf you leave the bike in Copenhagen, Frederiksberg or Rødovre, but complete the trip correctly and leave the bike locked, Bikeshare will charge a collection fee. Information about the fee is available at bycyklen.dk.
\r\n\r\nIf you complete the trip correctly but leave the bike outside Copenhagen, Frederiksberg, or Rødovre, Bikeshare will also charge a collection fee. Information about the fee is available at bycyklen.dk.
\r\n\r\n8. Defects
\r\n\r\nBefore starting a trip, please check the bike for defects. Please report any defects to Bikeshare in order for the bike to be repaired for the benefit of other users. If the defect hinders you from using the bike, you must return the bike to a docking station. You will receive a refund for the trip in question once the problem has been confirmed by Bikeshare, unless the defect is due to circumstances for which you are responsible. If you return the bike to the same docking point within 3 minutes, you will be automatically refunded.
\r\n\r\nWhen you use a bike, you thereby confirm that the bike has no defects at the time of rental.
\r\n\r\nIf you experience any defects whilst cycling, you must report them to Bikeshare in accordance with the requirements below. If the defect hinders use of the bike, please return the bike in accordance with section 8 above. You will be reimbursed a proportionate share of the rent for the trip in question once the problem has been confirmed by Bikeshare, unless the defect is due to circumstances for which you are responsible.
\r\n\r\nAll defects on the bike and at docking stations can be notified in the app, via e-mail (info@bycyklen.dk) or by telephone (+45 89 88 39 10).
\r\n\r\n9. User responsibility
\r\nYou are liable for any damage to or deterioration of the Bycyklen frame, its screen or the docking points during your rental if the damage or deterioration is caused by or attributable to negligence, a willful act or non-compliance on your part. You will be charged the amount equivalent to the price of repairing or purchasing a new Bycyklen bike and/or Bikeshare’s loss.
Under similar terms, you will be held liable in the case of theft of your rented bike. You must contact the police to report the theft and inform Bikeshare about the theft immediately.
\r\n\r\nBikeshare must prove that the damage or deterioration is your fault and must document the size of any claim they make against you. Bikeshare is not entitled to deduct any such claim directly from your payment card. The claim will be charged separately. Any disputes between you and BikeShare will be settled in accordance with section 15.
\r\n\r\n10. Non-compliance
\r\nIf you do not meet your obligations under these terms, or if the bike is used in violation with the terms, Bikeshare is entitled to cancel your current trip with immediate effect and bar access to the bike share system.
You are required to immediately hand over the bike in accordance with section 8 if Bikeshare requests its return on suspicion of non-compliance. You may not claim reimbursement or compensation. Bikeshare is also entitled to compensation for any loss suffered as a consequence of non-compliance.
\r\n\r\nYou are liable for any property damage or personal injury inflicted on a third party during the rental period.
\r\n\r\n11. Limitation of Liability
\r\nBikeshare is under no circumstances liable for any loss of profits or other incidental or consequential loss as a result of an accident in which a Bycyklen user is involved. Bikeshare is under no circumstances responsible for your or anyone else's use of the bike.
In case of damage to persons and property caused by defects or errors on a bike (product liability), Bikeshare is only liable to the extent that liability results from mandatory legislation. This also applies in relation to product liability.
\r\n\r\nIn case of property damage, Bikeshare’s liability is limited to DKK 50,000 per damage. In case of injury, Bikeshare’s liability is limited to DKK 10 million per damage.
\r\n\r\nBikeshare cannot under any circumstances be held responsible for failing to fulfill its obligations under these terms and conditions if its non-compliance is due to circumstances which prevent
\r\n\r\nBikeshare from performing the service or which make performance of the service unreasonably burdensome, such as system failure or factors outside Bikeshare’s control (force majeure).
\r\n\r\n12. Subcontractors and third parties
\r\nBikeshare is entitled to use subcontractors. Bikeshare is also entitled to transfer rights and obligations to third parties.
13. Changes to terms & conditions
\r\nBikeshare holds no responsibility for printing and pricing errors. Bikeshare reserves the right to change these terms at one month's notice.
14. Applicable law and competent court
\r\nAny dispute in terms of rental and usage of the Bycyklen and/or these terms and conditions is subject to Danish law and must be brought before the competent court of Bikeshare
15. Customer Contact and Complaints
\r\nFor questions and complaints, please send an e-mail to info@bycyklen.dk or call +45 89 88 39 10.
\r\n\r\n
PRIVACY POLICY AND COOKIES
\r\n\r\n16. Privacy Policy
\r\nWhen you register as a user and/or use the website bycyklen.dk, Bikeshare collects and processes
Here you can read about what type of personal information Bikeshare collects, for what purpose it uses the information, how long it retains the information and how it shares the information with others:
\r\n\r\nWhat personal information does Bikeshare collect?
\r\nBikeshare records your name, your email address, your personal address, and other information related to the creation of your account or use of city bikes.
For what purpose does Bikeshare use your personal information?
\r\nBikeshare uses your personal information to process your order, process claims, send newsletters and contact you if you so request. In addition, they use the information to improve their service, and also for statistical purposes.
When you register as a user, you agree to receive targeted information from Bikeshare on service and traffic information. You also consent to bycyklen.dk/Bycyklen/Bikeshare using data from bike rental to give you personal advice on the rental of city bikes and benefits of using the scheme.
\r\n\r\nData about your purchases are not used for any other purposes or sent to partners or other parties.
\r\n\r\nDoes BikeShare pass on your personal information to others?
\r\nBikeshare will in some cases share your personal information Personal information is shared with the purpose of providing the service requested by the user. It may be shared to aid cooperation and coordination with Bikeshare’s partners, who may require Bycyklen user information.
Your personal data may, for example, be disclosed:
\r\n\r\nIn case of business expansion, Bikeshare may sell or buy companies or assets. Personal data collected with reference to this Privacy Policy will then be handed over to these companies.
\r\n\r\nHow long is the user information stored?
\r\nBikeshare stores your personal data for as long as necessary to provide the service you have requested or for as long as required by applicable law. After this time, your information is deleted.
What safety precautions does Bikeshare take?
\r\nBikeshare uses technical and organizational safety measures to protect your personal data against manipulation, loss, destruction or access by unauthorized persons. Bikeshare’s safety procedures are regularly revised in line with technological development.
What rights does the user have according to personal law?
\r\nYou have the right to obtain information about the processing of your personal data and you may request Bikeshare to correct, block or delete personal data that is incorrect. You can edit your personal profile on bycyklen.dk. You also have the right to request that your personal information not be used or transferred to third parties for commercial or statistical purposes.
If you are concerned about Bikeshare processing your personal data, you can make a complaint to the Data Protection Agency.
\r\n\r\nCan Bikeshare change the privacy policy?
\r\nBikeshare has the right at any time to make changes to this policy. You should therefore visit this page periodically to check if there are any changes. You can see that changes have occurred if the date on the bottom of the page has changed since the last time you visited it. By continuing to use/visit the website you agree to these changes.
What are cookies?
\r\nCookies are small units of information which a website can place on your computer, smartphone or other electronic device with memory. Cookies contain information that the website can use to streamline communication between you and your web browser. Cookies are standard technology in the Internet and can also occur on our website.
We can only read the cookies we have placed on your equipment, we cannot receive or read cookies from other websites.
\r\n\r\nWe use different cookies to offer you a better and more customized service. We may also use cookies to establish a basis for optimizing traffic between websites.
\r\n\r\nThe complete information will help us to improve the content of the site, and the information can be aggregated or shared with business partners or third parties.
\r\n\r\nThere are basically two types of cookies: \"temporary\" and \"permanent\". Temporary cookies are linked to the current visit to the site and are automatically deleted when you close your browser. Permanent cookies, on the other hand, are stored on your equipment.
\r\n\r\nPersistent cookies delete themselves after a certain period of time, for example 180 days, but are renewed each time you visit the site.
\r\n\r\nWe are not the only ones who can put cookies on your device when you visit our website. On the website we allow Google Inc. to put Google Analytics on your equipment.
\r\n\r\nWhat cookies do we use and for what purposes?
\r\nWe use Google Analytics to investigate who visits the website and send this information anonymously to the server. This information is used for statistics on how users move (navigate) around the website. This cookie is deleted after 365 days unless you visit our website before it expires, which means that the cookie duration is renewed.
How to avoid and delete cookies?
\r\nYou always have the option to disable cookies in your browser, where you can choose which cookies to be allowed, blocked or deleted. If you want to remove the cookies that are on your equipment and you are using a PC and a newer browser, press CTRL + SHIFT + Delete simultaneously.
If the shortcut keys do not work, visit the support page for the browser. You can also delete cookies in your browser history.
\r\n\r\nCookie popup
\r\nAccept cookies
Bikeshare uses cookies for compiling statistics on the use of the site and for improving user experience, including
\r\n\r\nYou can delete cookies from Bikeshare again.
\r\n"}}]},{"title":"Facts about Bycyklen","last_mod":"2020-05-12","navigation":{"navigation_display_type":"noDisplay","navigation_weight":0,"navigation_slug":"facts-about-bycyklen","navigation_name":"Facts about Bycyklen"},"meta":{"meta_title":null,"meta_description":null,"meta_image":null},"blocks":[{"type":"formatted_text","data":{"text":"In short
\r\n\r\nMore in details
\r\nBycyklen won a public EU tender written by DSB in collaboration with Frederiksberg and Copenhagen municipalities in 2012. The metro company also contributed in handling the tender.
The tender was shared in accordance with all applicable rules, and up to the application deadline, several meetings were held where interested parties could meet and enter into collaborations if they so desired.
\r\n\r\nOne of the reasons why Bycyklen won the tender was that it was \"the most economically advantageous offer\". Furthermore, Bycyklen was visionary and offered some options that similar systems in other major cities could not offer - including reservation of bikes and handover of bicycles next to full Bycyklen stations.
\r\n\r\nThe ambition behind the new urban bicycle system was to establish a ”4. component in public transportation” that could transport the traveler the last mile between A and B.
\r\n\r\nSpecific functionalities of Bycyklen that support this ambition are:
\r\n\r\nAlso, Bycyklen’s bikes with their motor assistance, were to help promote green and congestion-reducing mobility across municipal boundaries.
\r\n\r\nBycyklen is primarily a commuter bicycle which, with its minute/hour payment structure and the need for recharging, provides transport from A to B - unlike most regular rental bicycles, for example, which can be rented daily.
\r\n\r\nThe subsidy for the City Bicycle is 95.8 million distributed over 8 years and is distributed as follows:
\r\n\r\nEight of the 95.8 million is an annual operating grant of one million to The City and Commuter bike Foundation. The approval of Bycyklen’s bikes and the allocation of the 40 million distributed over eight years was adopted by A, B, F, O, and Ø in the Copenhagen Municipality's \"Agreement on Budget 2014\" (p. 18).
\r\n\r\nThe organization behind Bycyklen is:
\r\n\r\nBikeshare and the Foundation each have their unique board of directors, who make overall strategic decisions on behalf of the companies.
\r\n\r\nRegulatory agreements
\r\n\r\nThe framework agreement with the operator has also abolished the obligation to tender until 26 November 2019. This means that other municipalities can buy the capital's city bicycle system without having to carry out an independent tender - on terms that have already been exposed to competition.
\r\n\r\nThe City and Commuter bike Foundation’s contract ensures an economically sustainable model. The contract stipulates that Bikeshare must have a fixed price per trip and per unit of time. Any surplus in the Bycyklen-system can only be reinvested in accordance with the Foundation’s purpose, which is to invest in green mobility and reduce congestion. That is the development of the IT system, new/more bicycles, more Bycyklen stations, cheaper prices for users, or similar.
\r\n\r\nBycyklen is a so-called \" turn-key delivery\", where the operating company, Bikeshare owns all the hardware and IT, while the Foundation (on behalf of the contributors) owns the right to offer the system. The risk of vandalism, theft, etc. therefore lies with the operating company and not with the contributors.
\r\n\r\nThe purchase price of a Bycyklen including tablet is approx. 25.000 DKK. However, since the system is a turn-key delivery, it makes no sense to talk about a unit price for a City bike, with the price being IT development and bicycles, operation, repairs, redistribution, customer service, and much more over 8 years. In principle, this could mean that the entire bicycle fleet has changed when the contract period expires after 8 years - without the contributors having had an extra penny out of pocket. Bycyklen has paid for the development and setup of all infrastructure behind the system. This applies to both the IT system and the bicycles and the setup of Bycyklen Stations.
\r\n\r\nAs the winner of the 2012 offer, the City Bike has what you can call a \"universal service\". This means that there must be Bycyklen Stations and City Bicycles in places that are not necessarily densely populated and where commercial bike rental companies are typically absent as there is no money to be made there.
\r\n\r\nThe city bike is an ambitious solution that, with its motor assistance, opens up the possibility of getting users on the bike who would otherwise not normally dream of getting seated.
\r\n\r\nThe Bycyklen system is still in phase one and will be continuously expanded and developed and will make even better sense when more municipalities come along, and motor assistance comes even more into line with commuting across municipal boundaries. We are already in dialogue with several municipalities in the metropolitan area and are very much looking forward to presenting the next members of the Bycyklen-family.
\r\n\r\nBy the way, the city bikes have nothing to do with the old \"coin-throwing city bikes.\" The former city bikes were operated by the Technical and Environmental Administration, which is not the case with the City bikes that are on the street now.
\r\n"}}]},{"title":"Rent electric bike in Copenhagen","last_mod":"2020-04-03","navigation":{"navigation_display_type":"noDisplay","navigation_weight":0,"navigation_slug":"rent-electric-bike-in-copenhagen","navigation_name":"Rent electric bike in Copenhagen"},"meta":{"meta_title":null,"meta_description":null,"meta_image":null},"blocks":[{"type":"formatted_text","data":{"text":"Her skal der stå en masse om elcykler...
\r\n"}}]}],"utils":{"404":[],"onboarding":{"city_title":"Free trip start","city_description":"As low as DKK 0.38/min","beach_title":"Get from A to B fast","beach_description":"Find the nearest Bycyklen bike in the app","night_title":"Available around the clock","night_description":"Don't think about light","harbor_title":"Electric city bikes","harbor_description":"Quick and easy – even uphill","green_title":"Cheap, fast and safe","green_description":"More than 130 Bycyklen stations"},"seo":{"frontpage_title":"Electrical bike ","frontpage_description":"Electrical bikes in Copenhagen"},"settings":{"page_sizes":"support : 45rem : 0rem;\r\nfaq : 40rem : 0rem;\r\npriser , prices : 55rem : 0rem;"},"cta":{"signup":"Get the app on your favourite app store","download_the_app":"Download the app","appStoreLink":"https://apps.apple.com/dk/app/bycyklen-copenhagen-bike-share/id1504234151?l=da","googlePlayLink":"https://play.google.com/store/apps/details?id=com.vaimoo.bycyklen&hl=da"},"utils":{"copyright":"© Bycyklen"},"social":{"facebook":"https://www.facebook.com/Bycyklen/","instagram":"https://www.instagram.com/bycyklen/"},"policy":[]}}Bikeshare Danmark A/S er driftsselskabet bag Bycyklen, som findes i København, Frederiksberg og Rødovre Kommuner og ved en række S-togs- og Metro stationer.
Bikeshare har siden 2017 været ejet af By- og Pendlercykel Fonden. (Etableret af Københavns og Frederiksberg Kommuner), fordi den oprindelige ejer og stifter af Bycyklen gik konkurs.
Siden har der gennem de seneste godt fem år været arbejdet med at skabe en velfungerende og økonomisk bæredygtig forretning. Bikeshare har haft overskud alle år siden fondens overtagelse.
Driftstilskuddene er nu udløbet, og det har ikke været muligt at få kommunerne og DSB til at forlænge aftalen om driftstilskud, og der har heller ikke været opbakning til at fortsætte Bycyklen som reklamefinansieret. Derfor har Bikeshares bestyrelse dags dato indgivet konkursbegæring.
Bikeshare vil gerne takke for godt samarbejde med kunder og kreditorer, som trods forskellige udfordringer, som følge af eksempelvis Covid-19, hærværk, hacking m.m. har holdt ved.
Bikeshares bestyrelse er rigtig ærgerlige over på dette tidspunkt at måtte indgive konkursbegæring. Vi er lykkedes med at optimere hele virksomheden og har fået udviklet en ny cykel, som tager højde for mange af de børnesygdomme, der har været ved den oprindeligt udviklede cykel.
Det har kun kunnet lade sig gøre, fordi der gennem årene har været nogle ekstremt dedikerede medarbejdere, som har været kreative, løsningsorienterede og positive, uanset hvilke udfordringer, der har været på vejen.
Der forestår nu et oprydningsarbejde, som boet skal tage sig af, og kunderne kan desværre ikke benytte cyklerne.
Henvendelse vedr. bycykler og bycykelstationer i kommunerne og på DSB’s arealer kan ske til:
Københavns Kommune, Teknik- og Miljøforvaltningen
Frederiksberg Kommune, Trafik
Rødovre Kommune, Teknisk Forvaltning
DSB